​Mantell Associates are currently partnered with a leading French CDMO organisation on their search for a Senior Account Manager to continue their growth of key accounts.

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Senior Account Manager Responsibilities:

• To actively drive customer requirements within the organisation to deliver 100% customer satisfaction.

• To deal directly with client base to ensure client expectations are maintained to high standards.

• Establish and build strong working relationships within the business leaders and fellow team members to ensure the successful delivery of services to customers.

• Respond promptly to customer enquiries ensuring timely and accurate information is communicated.

• Investigate, track and resolve customer and client concerns, identify trends and implement solutions.

• To work closely with a broad range of internal business partners to ensure customer queries are resolved.

• Handle and resolve customer complaints (interacting with internal support groups and QA).

Requirements:

• Bachelor’s Degree required- Science or Business Degree

• 5 plus years of demonstrated success in sales (selling to Pharma desirable)

• Experience with leading a sophisticated sales process including experience selling across multiple departments, levels and multiple partners

• Proven ability to work effectively with Channel partners

• Understanding of Workflow management to discover opportunities and meet customer needs

• Effective negotiation skills

Mantell Associatesis a specialist Pharmaceutical and Life Sciences headhunting firm. For more information contact with Ewan Rennison on +44 203 3854 7722 or ewan.rennison@mantellassociates.com.

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