Mantell Associates has formed a partnership with an innovative Medical Devices organisation who is seeking a Field Service Engineer.
Field Service Engineer - Responsibilities:
Onsite and remote troubleshooting, installation, maintenance, calibration and repairs on Advanced Instruments and Solentim equipment and controlling computers
Complete and manage Pharmaceutical IQOQ/ yearly OQ and Clinical Validations
Completing Preventative Maintenance and field modifications or upgrades in certain time frames
Provide customer support via e-mail, telephone and remote access
Provide onsite user training as required
Ordering and managing car stock inventory
Troubleshooting not only on a mechanical/electrical level but understand and troubleshoot on an applications level
Self-management of workload to include scheduling own installations, PMs, repairs and other field event
Field Service Engineer - Requirements:
Strong experience in the medical device or life sciences industries is preferred
Experience interfacing with both internal team members and external customers as part of a solution-based service process
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
Experience troubleshooting and responding to customer concerns
Mantell Associates is a specialist Pharmaceutical and Life Sciences headhunting firm. For more information on this role, please contact us at +44 (0)20 3854 7700.